Privacy Policy
Last updated: January 2026
EPiC Consulting Services Pty Ltd ("EPiC Agile", "we", "our", "us") is committed to protecting your privacy and handling personal information in a transparent and responsible way.
This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with us through our website, services, programs, events, and digital platforms.
1. Who We Are
EPiC Agile is an Australian company providing consulting, training, mentoring, digital products, communities, and talent services.
We operate primarily in Australia, with operations and clients in the United Kingdom, Canada, New Zealand, United States and Japan.
2. What Information We Collect
We may collect personal information including, but not limited to:
- Name, email address, phone number
- Job title, organisation, industry
- Billing and payment details
- Account login details (for portals, communities, or learning platforms)
- Survey responses, assessments, and feedback
- Communications with us (emails, forms, messages)
- Website usage data (IP address, browser type, pages visited)
We only collect information that is reasonably necessary for our business activities.
3. How We Collect Information
We collect information when you:
- Visit our website
- Submit a form or enquiry
- Register for programs, events, or communities
- Purchase products or services
- Subscribe to updates or marketing communications
- Interact with us on social platforms or third-party tools
4. How We Use Your Information
We use personal information to:
- Deliver our services, programs, and products
- Communicate with you about enquiries, updates, and opportunities
- Process payments and manage accounts
- Improve our offerings, content, and user experience
- Conduct research, analysis, and reporting
- Meet legal, regulatory, and compliance obligations
We do not sell personal information.
5. Marketing Communications
You may receive marketing communications from us if you have opted in or if permitted under applicable law.
You can unsubscribe at any time using the link provided or by contacting us directly.
6. Disclosure of Information
We may share personal information with:
- Trusted service providers (e.g. payment processors, CRM platforms, learning platforms)
- Professional advisers (legal, accounting, compliance)
- Regulators or authorities where required by law
Where information is shared, we take reasonable steps to ensure it is handled securely and consistently with this policy.
7. International Data Transfers
Your information may be stored or processed outside Australia, including in the UK and Canada.
We take reasonable steps to ensure overseas recipients comply with privacy standards comparable to Australian Privacy Principles, UK GDPR, and Canada's PIPEDA where applicable.
8. Data Security
We implement reasonable technical and organisational safeguards to protect personal information from misuse, loss, unauthorised access, or disclosure.
No system is completely secure, but we take security seriously.
9. Access and Correction
You may request access to, or correction of, your personal information by contacting us.
We will respond within a reasonable timeframe, subject to legal requirements.
10. Cookies & Tracking
We use cookies and similar technologies. See our Cookie Policy for details.
11. Complaints
If you have a privacy concern or complaint, please contact us first.
If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).